Why the name HIKIMATCHA, and what does "SEEPIN" mean?
The word HIKI (挽き) in Japanese translates to “grinding.” We named our brand HIKIMATCHA to honor the traditional art of stone-milling matcha in Kyoto.
Unlike high-speed industrial processing, stone-grinding is a slower and more delicate method that helps preserve the vibrant color, nuanced flavor, and integrity of the tea leaves.
SEEPIN represents our quiet obsession with matcha and the ritual surrounding it — slowing down, appreciating the process, and finding beauty in simplicity.
Where does your matcha come from?
We source our matcha directly from renowned tea-growing regions in Uji, Kyoto, Japan.
Our collection includes both carefully crafted blends and single-origin cultivars such as Samidori, Saemidori, and Okumidori — each offering a distinct and authentic tasting experience.
What makes HIKIMATCHA different?
Freshness is at the core of everything we do.
Our matcha is ground-to-order in Kyoto and prepared in small batches before arriving in the United States. This process helps preserve the tea’s natural aroma, vibrant green color, and deep umami character exactly as intended.
Crafted in Kyoto, carrying a tea legacy dating back to 1860.
How should I store my matcha?
For maximum freshness, we recommend keeping your matcha refrigerated and away from strong odors.
How do I make the perfect matcha?
1. Prepare the Whisk Soak the prongs of your bamboo whisk (chasen) in warm water for 2-3 minutes. This softens the bamboo so the tines don't break while whisking.
2. Sift the Matcha
Matcha clumps easily. Place your fine-mesh sifter over your ceramic bowl and push 1 teaspoon (about 2 grams) of matcha powder through using your scoop.
3. Create a Paste
Pour a splash of your 175°F water (about 1-2 tablespoons) over the sifted powder. Gently use your whisk to press the powder down and stir until you create a smooth, clump-free dark green paste.
4. Whisk Vigorously
Pour in the remainder of your hot water (to hit your 1:30 ratio). Hold the bowl steady, prop your elbow out, and whisk quickly using your wrist in a loose "W" or zig-zag motion. Avoid digging into the bottom of the bowl. Whisk for about 30–45 seconds until the surface is covered in a thick, creamy microfoam.
5. Enjoy Your Matcha
Once the foam is uniform, gently trace the edges of the bowl with your whisk to pop any large bubbles, then slowly lift the whisk straight up from the center to leave a little mound of foam.
Where do you ship?
We currently ship within the United States, Orders can be placed directly through hikimatcha.com.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the shipping speed selected.
We offer free standard shipping on all orders over $80.
How long will shipping take?
Standard shipping typically takes 3-5 business days.
Expedited options are available at checkout if you need your matcha sooner.
Do you offer wholesale or bulk orders?
Yes.
We partner with cafés, restaurants, and businesses that share our commitment to quality and craftsmanship.
Please visit our Wholesale section or contact us directly at info@hikimatcha.com to discuss bulk pricing and single-origin offerings.
What is your return policy?
Because our matcha is a fresh, ground-to-order food product, we cannot accept returns or exchanges on opened items.
However, your experience is extremely important to us. If there is an issue with your order, please contact us at info@hikimatcha.com within 7 days of delivery, and we will do our best to make it right.
What is your shipping policy?
Orders are typically prepared and processed within 1–3 business days.
For Continental US orders, we offer:
• Standard Shipping (3–5 business days)
• Expedited Shipping (1–2 business days)
Complimentary standard shipping is available on all domestic orders over $80.
Tracking information will be sent via email once your order has shipped.
What is your cancellation policy?
Because we prepare orders quickly to preserve freshness, any cancellation or order modification requests must be submitted within one hour of purchase.
Please email us at info@hikimatcha.com as soon as possible if you need assistance.
Once an order has been processed or shipped, we are unable to make changes or cancellations.
Do you offer expedited shipping?
Yes.
Expedited shipping options are available during checkout, with rates calculated based on destination and delivery speed.
How do I track my order?
Once your order ships, you will receive a confirmation email containing your tracking number and shipment updates.
What should I do if I receive the wrong item?
We sincerely apologize for the inconvenience.
Please contact info@hikimatcha.com with your order number and a photo of the incorrect item received, and we will arrange a replacement as quickly as possible.
What should I do if my order arrives damaged?
While we pack every order carefully, transit damage can occasionally occur.
If your item arrives damaged, please contact info@hikimatcha.comwithin 48 hours of delivery and include:
• Your order number
• Clear photos of the damaged product
• Photos of the shipping box
We will resolve the issue as quickly as possible.
My tracking says "Delivered," but I can’t find it.
Occasionally, carriers may mark packages as delivered slightly before arrival.
We recommend checking with neighbors, your building manager, or around your delivery area first.
If more than 24 hours have passed and your package is still missing, please contact the carrier directly to file a claim, then reach out to us so we can further assist you.