Shipping Policy

Processing Time

At HIKIMATCHA, every order is prepared with care to preserve the quality and freshness of our matcha.

Orders are typically processed within 1–3 business days, excluding weekends and U.S. federal holidays.

Processing times may be extended during peak seasons, holidays, or promotional periods. If we are unable to ship your order within the expected timeframe, we will notify you and provide available options in accordance with applicable law.

You will receive a shipping confirmation email once your order has been dispatched.

Shipping Rates & Delivery Estimates

HIKIMATCHA offers the following shipping options within the United States:

Standard Shipping: $5.00 for orders under $80.
Free Standard Shipping: Available on orders of $80 or more after discounts and before taxes.
Express Shipping: $15.00, where available.

Standard shipping typically takes 3–5 business days within the contiguous United States. Deliveries to Alaska, Hawaii, and certain remote locations may require additional transit time.

Express delivery estimates depend on the destination and carrier service. Delivery timeframes are estimates and are not guaranteed.

Shipping times are calculated separately from order processing times. Available shipping options and final charges will be displayed at checkout.

Shipping Destinations

HIKIMATCHA currently ships within the United States, including Alaska and Hawaii.

International shipping is not available at this time.

Certain destinations or address types may be restricted depending on carrier availability and shipping requirements.

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Tracking updates may take up to 24 hours to appear after your package has been accepted by the carrier.

Missing, Lost, or Stolen Packages

If your package is marked as delivered but has not been received, we recommend checking your delivery location, contacting the carrier, and confirming whether someone else may have accepted the package.

If your package remains missing, please contact us at info@hikimatcha.com with your order number.

We will assist in reviewing the situation and determining the appropriate next steps.

Claims involving confirmed delivery, loss, or theft will be reviewed individually, subject to applicable consumer protection laws.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.

To help us review your request, please provide:

Your order number.
A brief description of the issue.
Clear photographs of the affected items and original packaging, if available.

Please retain the original packaging until your claim has been reviewed.

Eligible issues will be resolved through an appropriate replacement, refund, or other remedy in accordance with our Returns & Refunds Policy and applicable law.

Carrier Delays & Unforeseen Circumstances

Shipping delays may occasionally occur due to severe weather, carrier disruptions, natural disasters, or other circumstances beyond our reasonable control.

While HIKIMATCHA cannot guarantee carrier transit times, we will make reasonable efforts to assist customers experiencing delivery issues.

Any required notices, cancellation options, or refunds will be provided in accordance with applicable law.

Address Accuracy & Restrictions

Customers are responsible for providing complete and accurate shipping information at checkout.

HIKIMATCHA is not responsible for additional delivery costs resulting from incorrect or incomplete addresses provided by customers, except where otherwise required by law.

Shipping to P.O. boxes, APO/FPO addresses, or certain remote locations may be limited depending on carrier availability.

If we are unable to fulfill an order due to an address restriction, we will contact the customer to arrange an appropriate resolution.

Multiple Shipments

Orders containing multiple items may occasionally be shipped separately due to product availability or fulfillment requirements.

When applicable, separate tracking information will be provided for each shipment.

Customers will not incur additional shipping charges solely because HIKIMATCHA chooses to split an order into multiple shipments.

Undeliverable or Returned Packages

Packages returned to HIKIMATCHA due to incorrect or incomplete addresses, failed delivery attempts, or refusal of delivery may be subject to additional shipping charges for reshipment.

Any applicable deductions from refunds will be reviewed individually and handled in accordance with our Returns & Refunds Policy and applicable law.