At HIKIMATCHA, each order is a commitment to quality. Our team meticulously prepares and processes every order within 1-3 business days (excluding weekends and United States federal holidays). Please note that processing times may slightly increase during peak seasons or promotional periods. You will receive an automated notification via email as soon as your order has been fulfilled and is on its way.

Shipping Rates & Delivery Estimates

We offer several shipping options to ensure your HIKIMATCHA ritual arrives when you need it. Shipping charges are calculated dynamically and displayed at the time of checkout.

• Standard Shipping (Continental US): 3-5 business days.

• Expedited Shipping: 1-2 business days.

• Free Domestic Shipping: We are pleased to offer complimentary standard shipping on all orders over $80 (calculated after discounts and before applicable taxes).

Please note: Complimentary shipping applies exclusively to orders within the Continental United States.

Important: Please ensure that all shipping information provided is accurate and complete. HIKIMATCHA is not responsible for shipment delays or failed deliveries resulting from incorrect or incomplete address details.

Shipment Confirmation & Order Tracking

A Shipment Confirmation email, including a unique tracking number, will be sent to your registered email address once your order has departed our fulfillment facility. Tracking information generally becomes available and updates within 24 hours of dispatch.

Missing, Lost, or Stolen Packages

HIKIMATCHA is not liable for packages that are lost or stolen once the carrier has officially marked the shipment as "Delivered" to the destination address provided at checkout. To minimize risk, we strongly recommend providing a secure delivery location or a shipping address where a recipient will be available to accept the package upon arrival.

International Shipments (Customs, Duties, and Taxes)

For our international community, please be advised that HIKIMATCHA is not responsible for any customs duties, import tariffs, or local taxes applied to your shipment. All fees imposed during or after the shipping process are the sole responsibility of the customer.

Damages, Shortages, and Claims

Risk of loss transfers upon delivery to the carrier; however, if your order arrives damaged, defective, or with missing items, please contact us within 48 hours of receipt so we can review your claim.

To process a claim, you must provide:

• A brief description of the issue.

• Clear, high-resolution photographs of the damaged items and the original packaging materials.

Please retain all packaging for inspection by the carrier if requested.

Carrier Delays & Force Majeure

HIKIMATCHA is not responsible for delivery delays caused by shipping carriers, customs clearance procedures, severe weather conditions, or any other circumstances beyond our reasonable control.

Address Restrictions

At this time, certain delivery destinations or address types may be limited or unavailable depending on the carrier and shipping method selected. HIKIMATCHA reserves the right to restrict or decline shipment to certain address types, including P.O. boxes, APO/FPO addresses, or locations where delivery service is limited or unavailable.

Multiple Shipments

If your order contains multiple items, HIKIMATCHA reserves the right to ship items separately when necessary for fulfillment, availability, or logistical reasons. In such cases, you will receive separate shipment confirmations and tracking details as applicable.

Undeliverable or Returned Packages

If a package is returned to HIKIMATCHA as undeliverable due to an incorrect or incomplete address, failed delivery attempts, or refusal of delivery, we reserve the right to deduct any applicable shipping and handling costs from any refund or reshipment amount, where permitted by law.

CONTACT INFORMATION & CUSTOMER CARE

If you have any inquiries regarding our products, shipping procedures, or your order, our customer care team is available to assist you.

• Legal Entity: HIKIMATCHA LLC

• Email Support: info@hikimatcha.com

• Registered Address: 4402 72nd Street, Woodside, New York 11377, United States

• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)