OUR COMMITMENT

At HIKIMATCHA, quality and freshness are at the heart of everything we do. We carefully handle and package our matcha to preserve its character and integrity. Your satisfaction matters to us, and we are committed to addressing any concerns with care and fairness.

14-DAY RETURN POLICY

We accept return requests within 14 days of delivery.

To qualify for a return, items must be unused, unopened, and in their original packaging, with all safety seals intact. Proof of purchase is required.

For food safety and quality assurance, opened, used, or tampered-with matcha cannot be returned due to a change of mind.

Products specifically marked as Final Sale at the time of purchase are not eligible for standard returns.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photographs of the issue.

We will review your request and arrange an appropriate resolution, including a replacement or refund when applicable.

Please do not discard or return the affected product until we have provided further instructions.

RETURN PROCESS

To request a return, please contact us through our website within 14 days of delivery.

Once your request is approved, we will provide return instructions. Please do not send items back without prior authorization.

Customers are responsible for return shipping costs for standard returns. If the issue results from our error or a defective product, HIKIMATCHA will cover the applicable return shipping costs.

REFUNDS

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method within 10 business days. Additional processing time may be required by your bank or payment provider.

Original shipping charges are non-refundable for standard returns, except where required by law or when the return results from our error.

Refunds for canceled or unshipped orders will be processed within the time required by applicable law.

ADDITIONAL INFORMATION

HIKIMATCHA currently ships within the United States only.

We reserve the right to inspect returned merchandise and verify reported issues, consistent with applicable law.

A written copy of this policy is available upon request. For questions or assistance, please contact us through our website.

Thank you for choosing HIKIMATCHA.